This Privacy Policy explains how Omnilab Enterprise Solutions collects, uses, shares and protects personal data when you visit our website, contact us or engage our enterprise technology services. We follow the principles of the EU/UK General Data Protection Regulation (GDPR).
1. Who we are
Omnilab Enterprise Solutions is an enterprise technology and Oracle NetSuite services company with offices in Dhaka, Bangladesh and Mansfield, Texas, USA. For the purposes of data protection law we act as the data controller for personal data collected through this website.
You can reach our data protection contact at any time at info@omnilabes.com.
2. Personal data we collect
We only collect data that we need in order to respond to you and to run our website reliably.
- Contact details you submit — name, business email, phone number, company name and job title.
- Enquiry content — the message, project requirements or service interest you share with us.
- Account data — email address and authentication identifiers if you are granted access to a restricted area of the site.
- Technical data — IP address, browser and device type, operating system, referring pages and timestamps.
- Usage data — pages viewed, links clicked and time on page, collected only where you consent to analytics cookies.
3. How and why we use your data
- To answer enquiries, prepare proposals and deliver the services you request.
- To administer contracts, invoicing and customer support.
- To keep the website secure, stable and free from abuse.
- To improve our content and user experience through aggregated analytics.
- To send service updates or marketing communications where you have opted in.
4. Legal bases for processing
- Consent — analytics, functional and marketing cookies, and optional marketing emails. You may withdraw consent at any time.
- Contract — processing needed to provide services you have engaged us for.
- Legitimate interests — responding to business enquiries, protecting our systems and improving our services, balanced against your rights.
- Legal obligation — retaining records required by tax, accounting or regulatory rules.
7. International transfers
Because we operate in Bangladesh, the United States and serve clients internationally, your data may be processed outside your own country. Where data leaves the EEA or UK, we rely on appropriate safeguards such as Standard Contractual Clauses together with additional technical and organisational measures.
8. Data retention
We keep enquiry data for up to 24 months after our last contact unless you become a client, in which case we retain records for the duration of the engagement plus any statutory retention period. Cookie consent records are kept for up to 12 months. Data that is no longer needed is deleted or anonymised.
9. How we protect your data
We apply encryption in transit, role-based access control, least-privilege administration, logging and regular review of our systems. No online service can be guaranteed to be perfectly secure, so we also maintain procedures for detecting and reporting personal data breaches.
10. Your rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to erase data where there is no ongoing lawful reason to keep it.
- Restrict or object to certain processing, including direct marketing.
- Receive your data in a portable, machine-readable format.
- Withdraw consent at any time, without affecting processing already carried out.
- Lodge a complaint with your local data protection authority.
11. Children
Our website and services are intended for business users. We do not knowingly collect personal data from children under 16. If you believe a child has provided us data, contact us and we will delete it.
12. Changes to this policy
We may update this policy as our services or legal obligations change. The date at the top of this page always reflects the current version, and material changes will be highlighted on the website.
13. Contact us
To exercise your rights or ask anything about this policy, email info@omnilabes.com. We aim to respond within 30 days.